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Hardware and Software Issues and Resolutions

Webcams: Basic Security and Troubleshooting 101

November 30, 2020 — HelpCloud Resolution Table of Contents Securing Your WebcamTroubleshooting 101 for WebcamsAdjusting Webcams Throughout the past year, we have all had to deal with the circumstances we have been facing in numerously different ways. There have been online meetings, online …

How to Fix the Most Common (and Frustrating) Microphone and Headset Issues

November 23, 2020 — HelpCloud Resolution Table of Contents: Identifying Common Headset and Microphone IssuesEchoing or FeedbackDistortion or CracklingLow VolumeHeadset or Microphone isn’t RecognizedConnecting on CueIn the years since the first computer came on the market, technology has improved …

How to Easily Resolve the Most Common Remote Conferencing Software Issues

April 13, 2020 — HelpCloud Resolution No Video or Audio on ZoomHow to Stop ‘Zoombombing’Other Zoom IssuesCisco Webex IssuesGoToMeeting IssuesGeneral TipsJust about everyone is working from home these days if they’re able to. Unless you’re in an essential business, chances are you’re …

How to Tell If Your Windows 10 Computer Has a Virus

November 18, 2019 — HelpCloud Resolution There’s a hidden danger to your computer, and it could be on your system already. It lurks in the dark corners of the Internet, only coming out to infect computers and steal information. Governments deal with it frequently. It’s brought large …

Can’t Open Photos with .AAE File Extension – Transferring Photos from iPhone to Windows with a USB Cable – iOS 8 and Later, OS X 10.10 and Later

September 3, 2019 — HelpCloud Internal Solution If you notice .AAE files showing up in your folder while you’re trying to transfer your photos on a Windows, you probably have either an iOS 8 or later, or OS X 10.10 and later. Unfortunately, they provide no way to change or fix these files to allow you …

DCIM Folder Shows Empty: transferring Android photos to a Windows PC

August 23, 2019 — HelpCloud Internal Solution If you’re attempting to transfer photos from your Android device to a computer with a Windows operating system and find the PC shows that your DCIM Folder is empty when you go and open the folder, give these troubleshooting methods a try. They are ranked …

Troubleshooting failed driver or software installations for HP Printers

May 31, 2019 — HelpCloud Internal Solution https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Printer-Driver-won-t-install/td-p/6463739 Good source for troubleshooting Failed driver or software installations.

5 of the Most Common Scanner Issues and How to Fix Them

May 8, 2019 — HelpCloud Resolution When you need to scan something quickly, you want your devices to work properly. Of course, technology doesn’t always cooperate, especially when you seem to need it most. There are many things that can go wrong during the scanning process. Depending on …

Proxy Setting Stuck on 127.0.0.1:8080

March 22, 2019 — HelpCloud Internal Solution Proxy setting stuck on 127.0.0.1:8080: First, delete the proxy file in the registry under the “Internet Options” folder:Open and Run regedit as administratorNavigate to: [ComputerHKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet …

5 Printers to Consider for Your Home and How to Fix Their Most Common Problems

September 11, 2018 — HelpCloud Resolution In his book ” The Paradox of Choice – Why More Is Less,” Barry Schwartz, an American psychologist, talks about how shoppers have higher levels of anxiety when they have more products to choose from. Schwartz’s paradox of choice principle directly …