About HelpCloud

Our Story and Mission

HelpCloud was developed in 2018 based on the idea that internet users needed a hub for troubleshooting, finding solutions to, reviews for and learning about all things tech. HelpCloud offers a search engine and hub to go to in order to find solutions for technological issues. Answers with resolution are found here. Be it issues with computers, printers and keyboards, or smart devices such as your smart thermostat, smart bed or smart fridge, and also including software and everyday internet issues someone like you would experience. HelpCloud is built to offer a variety of methods to help you find your tech resolution including HelpCloud Search, a tech support membership, Technician by-the-hour, HelpCloud LiveSupport, and more. The search engine is built for someone that is tech illiterate but also for a super user or an experienced developer. We want any type of user to find the solution they need.

Why use Google or Bing that display a number of unqualified results (many of which are outdated or unrelated) when there is a search engine that specializes in providing results for technical issues? Not only does HelpCloud curate all the best resolutions but there is a method to submit an inquiry to our experts who will receive your inquiry and collaborate to write up a singular and detailed response that will serve as a resolution to your issue. We also have live agents ready to provide needed services for your technical issues.

When the search engines can’t help you find what you need then you can rely on human interaction available through HelpCloud. In a world with ever increasing automation and artificial intelligence (AI), who is brave enough to keep the internet human? While AI has its place, it has no place in efficiently and effectively assisting humans looking for a direct, understandable, and legitimate fix or answer. Help us build the world’s most extensive database for solutions to your tech issues or questions. Help us build HelpCloud.

Our Values

Our affiliate marketing and services are appropriately marked with the following icon:

  • HelpCloud Affiliate Partners and Products

  • We believe in the founding ethos of the world wide web as stated by Tim Berners-Lee in this video

The web should be a single global information space, a space with common rules acceptable to everyone. The web should be completely decentralized so that anyone anywhere can start using it and anyone can build a server and put anything on it. If we spend a certain amount of time using the internet, we have to spend a little proportion of that time defending it, worrying about, and looking out for it.

Tim Berners-Lee

  • We want any user to feel empowered to submit an inquiry. Our professionals will then swarm to your inquiry and collaborate on and edit a response together for an answer with resolution. From this we aim to build the most extensive and qualitative database for tech solutions

  • We aim to be a trusted and ancillary product of the world wide web as we are building a tech themed solution hub

  • Our first priority is our ecosystem (as influenced by inrupt). A healthy ecosystem keeps our employees employed and provides a valuable product for you. A healthy ecosystem involves:

  • The right values
  • Foundational corporate infrastructure
  • Building beneficial systems for everyone

Background image: A HelpCloud technician putting on her headset, getting ready to help a customer

Humans are HelpCloud

We believe that artificial intelligence (AI) has a place in this world and it will bring unprecedented efficiency and solutions to human error. Regardless, it cannot replace the human aspect in service and customer care as AI does not have the ability to empathize with the difficulties that you are encountering.

The edge that HelpCloud has is that we strive to keep it human. While we may not be as quick as AI or bots to diagnose and present a solution, we believe that we are far more qualitative. We will never give up the human element in helping you troubleshoot and find solutions to your technological headaches.

Technology in all forms is meant to serve as an enhancement to the human experience but never meant to replace our humanity with machinery or software. When you’re frustrated with technology turn to someone that understands that frustration: turn to HelpCloud.

HelpCloud Management and Contributers

HelpCloud is a locally owned and operated company. We commit to never offshore and outsource our services. All our employees are located in and operating out of our Lindon, Utah office. We are true USA based support. You can contact us here.

Amy Hancock

CEO

Photo of Amy Hancock

Amy played a key role in a core team that launched HelpCloud in January of 2019. She continues today as CEO. Previously she was the Director of Operations at iKeepSafe, an international non-profit, overseeing financial and operational management. Her focus was in program strategy and growth, finance, and software development. She has also worked as a consultant and in the venture capital sector.

Amy has a Masters Degree in Accounting from Southern Utah University, and received her MBA from BYU in Provo, Utah.

She enjoys yoga, playing piano, reading and cooking.

Erik Fullmer

Director of Marketing

Photo of Erik Fullmer

Erik was raised in many places in a military family but has long since called Utah home. He spends free time in his garden, in the mountains with his dog, and skis…a lot. He is actively earning the necessary certifications and training to become a certified winter mountain guide.

Erik graduated from Utah Valley University in 2011 with a bachelor’s degree in Behavioral Science and a minor in Spanish. Additionally, being raised by a German mother, he spent part of his childhood and also the beginning of his professional career in Germany where he worked as a Digital Strategist for adesta, a locally owned business in Darmstadt. Speaking three languages has opened up the world to him and influences the breadth of topics covered in his articles. He has always held an affinity for the world wide web and its workings, development, history and future.

Being a key player in the development of, and Director of Marketing for HelpCloud, he takes the content displayed and utilized on HelpCloud extremely seriously.

To submit an inquiry, click the “interactive” button below the search bar:

Background image: A HelpCloud Tech Advisor sitting at a computer with a headset on responding to an inquiry

Our Tech Advisors

Our members experience 24/7 customer care by telephone, email or chat. But any user, member or not, is able to submit an inquiry concerning any technological issue. If you submit an inquiry to HelpCloud you will receive a human response. If you’re on the internet and part of the World Wide Web then you are invited to be part of HelpCloud. This is an integral part of the HelpCloud experience.

We have two types of Tech Advisors to answer your inquiry:

Internal Tech Advisors: internal full-time with benefits employees who are located at our headquarters in Lindon, Utah. These employees enjoy the benefit of working in the same physical space and collaborating on an in-depth, tested, and vetted answer to your inquiry. Most of these Tech Advisors are also employed and work as technicians for the members of our month-to-month technical support package.

External Tech Advisors are affiliations with trusted online experts. HelpCloud has reached out to online experts that have an established name in the tech and computer help industry as well as other correlating industries. They benefit from answering your inquiries by gaining online exposure and you can find links to their online content and services in their profile.

Careers

Job postings for open positions can be found here.

Privacy Policy

A full version of our Privacy Policy can be found here.

Terms and Conditions

At HelpCloud we are striving to participate in an environment of transparency. We are a business and need to make money in order to provide a salary, benefits, and a suitable lifestyle for our employees. We hope that you as the user will appreciate our directness in how we monetize our services and website. The terms and conditions are lengthy, as always. But we have some highlighted concepts that we want to make sure you understand.

How we monetize

HelpCloud makes money through our technical support memberships, our hourly support service, products sold on the website, and through affiliate marketing on our website. We transparently list our partners and links to those affiliates and are marked accordingly. Our practice is to only link with affiliates when it fits within the scope of the content that we create and the solution that you are seeking. Additionally, as an Amazon Associate HelpCloud earns from qualifying purchases.

We strive to build authentic, comprehensive, and long-standing relationships with our partners and you as a website user. In trying to build an ancillary website of the World Wide Web we strive to only link and sell products that are beneficial to both the user and HelpCloud as an entity.

Your security and data

It is important how we handle and, in some cases, store any data that comes through our website. Additionally, website security is a prime focus of ours as we aim to build a fast, beneficial, and secure web application for the user. Below are some main points we would like to highlight:

  • We do not sell personal or identifiable data;

  • We do not purchase your personal or identifiable data, all our advertising is through regulated ad networks;

  • We strive to build a GDPR compliant website despite mainly serving North American based users. We believe in consent of the user and the ethos embodied in the GDPR legislation. We will not contact you without consent. We use software that encrypts and ensures anonymity;

  • We are PCI compliant. There is oversight on how we process financial data. We are held liable to U.S. consumer laws;

  • We follow TCPA regulations and never cold call. All our outgoing calls are to those that have submitted for help or are current or previous customers;

  • Our website is secured by SSL certificates and ensures the encrypted transfer of data between our website and your device.

The entire terms and conditions for helpcloud.com can be found here.