Our Story and Mission
HelpCloud was developed in 2018 based on the idea that internet users needed a hub for troubleshooting, finding solutions to, reviews for and learning about all things tech. HelpCloud offers a search engine and hub to go to in order to find solutions for technological issues. Answers with resolution are found here. Be it issues with computers, printers and keyboards, or smart devices such as your smart thermostat, smart bed or smart fridge, and also including software and everyday internet issues someone like you would experience. HelpCloud is built to offer a variety of methods to help you find your tech resolution including HelpCloud Search, a tech support membership, Technician by-the-hour, HelpCloud LiveSupport, and more. The search engine is built for someone that is tech illiterate but also for a super user or an experienced developer. We want any type of user to find the solution they need.
Why use Google or Bing that display a number of unqualified results (many of which are outdated or unrelated) when there is a search engine that specializes in providing results for technical issues? Not only does HelpCloud curate all the best resolutions but there is a method to submit an inquiry to our experts who will receive your inquiry and collaborate to write up a singular and detailed response that will serve as a resolution to your issue. We also have live agents ready to provide needed services for your technical issues.
When the search engines can’t help you find what you need then you can rely on human interaction available through HelpCloud. In a world with ever increasing automation and artificial intelligence (AI), who is brave enough to keep the internet human? While AI has its place, it has no place in efficiently and effectively assisting humans looking for a direct, understandable, and legitimate fix or answer. Help us build the world’s most extensive database for solutions to your tech issues or questions. Help us build HelpCloud.
Our affiliate marketing and services are appropriately marked with the following icon:
The web should be a single global information space, a space with common rules acceptable to everyone. The web should be completely decentralized so that anyone anywhere can start using it and anyone can build a server and put anything on it. If we spend a certain amount of time using the internet, we have to spend a little proportion of that time defending it, worrying about, and looking out for it.
- The right values
- Foundational corporate infrastructure
- Building beneficial systems for everyone
Background image: A HelpCloud technician putting on her headset, getting ready to help a customer
Humans are HelpCloud
We believe that artificial intelligence (AI) has a place in this world and it will bring unprecedented efficiency and solutions to human error. Regardless, it cannot replace the human aspect in service and customer care as AI does not have the ability to empathize with the difficulties that you are encountering.
The edge that HelpCloud has is that we strive to keep it human. While we may not be as quick as AI or bots to diagnose and present a solution, we believe that we are far more qualitative. We will never give up the human element in helping you troubleshoot and find solutions to your technological headaches.
Technology in all forms is meant to serve as an enhancement to the human experience but never meant to replace our humanity with machinery or software. When you’re frustrated with technology turn to someone that understands that frustration: turn to HelpCloud.
HelpCloud Management and Contributers
HelpCloud is a locally owned and operated company. We commit to never offshore and outsource our services. All our employees are located in and operating out of our Lindon, Utah office. We are true USA based support. You can contact us here.
To submit an inquiry, click the “interactive” button below the search bar:
Background image: A HelpCloud Tech Advisor sitting at a computer with a headset on responding to an inquiry
Our Tech Advisors
Our members experience 24/7 customer care by telephone, email or chat. But any user, member or not, is able to submit an inquiry concerning any technological issue. If you submit an inquiry to HelpCloud you will receive a human response. If you’re on the internet and part of the World Wide Web then you are invited to be part of HelpCloud. This is an integral part of the HelpCloud experience.
We have two types of Tech Advisors to answer your inquiry:
Internal Tech Advisors: internal full-time with benefits employees who are located at our headquarters in Lindon, Utah. These employees enjoy the benefit of working in the same physical space and collaborating on an in-depth, tested, and vetted answer to your inquiry. Most of these Tech Advisors are also employed and work as technicians for the members of our month-to-month technical support package.
External Tech Advisors are affiliations with trusted online experts. HelpCloud has reached out to online experts that have an established name in the tech and computer help industry as well as other correlating industries. They benefit from answering your inquiries by gaining online exposure and you can find links to their online content and services in their profile.
Job postings for open positions can be found here.
Terms and Conditions
At HelpCloud we are striving to participate in an environment of transparency. We are a business and need to make money in order to provide a salary, benefits, and a suitable lifestyle for our employees. We hope that you as the user will appreciate our directness in how we monetize our services and website. The terms and conditions are lengthy, as always. But we have some highlighted concepts that we want to make sure you understand.
How we monetize
HelpCloud makes money through our technical support memberships, our hourly support service, products sold on the website, and through affiliate marketing on our website. We transparently list our partners and links to those affiliates and are marked accordingly. Our practice is to only link with affiliates when it fits within the scope of the content that we create and the solution that you are seeking. Additionally, as an Amazon Associate HelpCloud earns from qualifying purchases.
We strive to build authentic, comprehensive, and long-standing relationships with our partners and you as a website user. In trying to build an ancillary website of the World Wide Web we strive to only link and sell products that are beneficial to both the user and HelpCloud as an entity.
Your security and data
It is important how we handle and, in some cases, store any data that comes through our website. Additionally, website security is a prime focus of ours as we aim to build a fast, beneficial, and secure web application for the user. Below are some main points we would like to highlight:
The entire terms and conditions for helpcloud.com can be found here.