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Technology Services

HelpCloud Celebrates 10 Years!

April 20, 2022 — HelpCloud Resolution How did HelpCloud (formerly known as MyFastPC) start? Ryan Grover cannot remember a time in his adulthood when he did not desire to be an entrepreneur. For a time, he regretted passing on a previous business opportunity to start his own company. But …

HelpCloud 2021 Year in Review

January 7, 2022 — HelpCloud Resolution What a year. And I can’t believe it is already in the past. Many of you might agree, 2021 felt like the same year as 2020. A continual year that has presented us with new challenges, trying times, rollercoasters of uncertainty and emotions, but also …

HelpCloud Joins the Tech Care Association

May 28, 2021 — HelpCloud Resolution Earlier this year HelpCloud joined the Tech Care Association (TCA) after discussions with its founder and CEO, Rob Link. We found that the goals and mission of the TCA very much aligned with HelpCloud’s goals to fight for a better World Wide Web. There …

HelpCloud’s 2020 in Review

December 28, 2020 — HelpCloud Resolution I would be dishonest to say that this year has been GREAT and AMAZING but it is definitely not one to forget. Despite the worldwide challenges and the impact on our company, we have survived and are doing well. Our remote tech support services became more …

How do “Pick-lists” work in Salesforce

August 7, 2020 — HelpCloud Internal Solution Pick-lists work in a system for allowing Salesforce users to be given simplified and standardized values to select from. They can be used for guiding users to the values they need to make data entry quick and easy. They’re not recommended to be used for …

How to Use Remote Connect to Provide Basic Remote Tech Support: Connect Remotely to Help Relatives and Neighbors

April 2, 2020 — HelpCloud Resolution Table of Contents: What is Remote Tech SupportWhat Remote Access Software Should I Use?A Warning: Using Remote Access Software WiselyCommon Tech Issues Fixable via Remote SupportHow to Connect with Remote Access SoftwareCommon Issues When Connecting with …

How to Best Use Remote Tech Support During Self-Isolation or Quarantine

March 30, 2020 — HelpCloud Resolution Because of the recent worldwide outbreak of COVID-19, much of the world has been forced to stay inside and stay away from other people. For those in high-risk populations, maintaining this social distance is very important. Despite all this, many aspects …

iDrive: What It Is, What It’s Used for and How to Set It Up

March 23, 2020 — HelpCloud Resolution What is iDrive and Why to Use itiDrive Setup on a PC or MaciDrive Setup on a Android or iPhoneCommon Troubleshooting with iDriveRegardless of whether you use a desktop computer, a tablet, a smartphone or several of these devices, there is no denying that …

Give the Gift of Tech Support

February 20, 2020 — HelpCloud Insight Is 24/7 Consumer Tech Support Right For You or a Loved One?Have peace of mind knowing that you or a loved one can reach out to a professional technician 24/7 for any at-home tech issue. We are a locally owned and operated business located near Salt Lake …

HelpCloud’s 2019 in Review

December 18, 2019 — HelpCloud Resolution 2019 is by far our best year here at HelpCloud. Well, it’s our only year, so that was an easy decision. This year we are so excited to have launched HelpCloud. The brainstorming and forming of HelpCloud started in August of 2018. Seven months later we …