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Software Issues and Resolutions

How to fix Error code 0-2031 (17002) in Office 365

May 17, 2021 — HelpCloud Internal Solution The error code ”17002” can be confusing and troublesome. These are some of HelpCloud’s suggestions on how to resolve this issue. Please feel free to contact us by our number on our site or by email at inquiry@helpcloud.com if this resolutions are not …

Microsoft Office 365: How to Fix Error Code 30015-4 (5)

May 17, 2021 — HelpCloud Internal Solution This error is commonly known as an error with access to the installation source. This can be for a variety of issues, from corruption to installation due to internet speeds and more. Below are some of HelpCloud’s recommended solutions to resolving this …

How to fix known errors with the HelpCloud Helpdesk

March 1, 2021 — HelpCloud Internal Solution Updating Microsoft’s .Net Framework to version 4.8+:Step 1: Open your web browser of choice. Step 2: In the search bar/URL navigate to the website: https://dotnet.microsoft.com/download/dotnet-framework Step 3: Press and select the option in purple text …

Adobe Acrobat Reader DC: No longer running/opening PDF’s

March 12, 2020 — HelpCloud Internal Solution Method 1: Uninstall Acrobat Reader DC in the Control panel Restart the computer, and follow the link below to re-download Acrobat Reader DC https://get.adobe.com/reader/ Install the Adobe Acrobat Reader DC again, and if it doesn’t work from there follow …

How to fix error “No mapping between account names and security IDs”

March 12, 2020 — HelpCloud Internal Solution Method one:Hold down CTRL and the ALT keys then press the DELETE key found above your arrow keys. (CRTL+ALT+DELETE)On the screen presented next use the “Sign out” option there and resign to resolve this issue.If this didn’t work then proceed to method …