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Email How To s and Troubleshooting

How to Safely Identify, Download, and View an Email Attachment

October 13, 2020 — HelpCloud Resolution Table of Contents: (click to jump to section) How to Identify/Assess an Email Attachment How to Safely Download an Email AttachmentHow to Safely View an Email AttachmentWhile the core concept of mail has stayed steady throughout the years, the format has …

Disable or Enable Yahoo’s 2 Step Verification

September 13, 2019 — HelpCloud Internal Solution What is 2-Step Verification: Yahoo’s two-step verification adds an extra layer of protection to your account. Turning this setting on forces you to verify your account using a mobile phone number anytime you log into your email on a new computer or …

Mac Mail – SMTP Offline

August 23, 2019 — HelpCloud Internal Solution Apple Mail on Mac devices is a mail client application many Mac users use to access their email. When you’re setting up your account or if you’re trying to send and receive, you may receive an error stating “SMTP Offline” Here’s two ways you can …

Add, Edit, or Delete a Recovery Phone Number for Gmail Account

August 2, 2019 — HelpCloud Internal Solution Quick Guide for Advanced Users:Log into email In the top right hand corner select your account Google Account Personal Info Contact Info Section. Step-by-Step Guide to Add, Delete, or Edit Your Gmail Recovery Phone Number:Before you begin, most likely …

Add, Edit, or Delete a Recovery Email Address for AOL Account

August 2, 2019 — HelpCloud Internal Solution Quick Guide for Advanced Users:Log in to email In top right hand corner select “Options” Account info Account Security Email Addresses Note: You may be asked to login an additional time to verify your password. Step-by-Step Guide to Add, Delete, or …

Add, Edit, or Delete a Recovery Email for Gmail Account

August 2, 2019 — HelpCloud Internal Solution Quick Guide for Advanced Users:Log into email > In the top right hand corner select your account > Google Account > Personal Info > Contact Info. Step-by-Step Guide to Add, Delete, or Edit Your Gmail Recovery Email Address:Log into the Gmail …

Adding an Email to Mozilla Thunderbird Mail Client

June 3, 2019 — HelpCloud Internal Solution This link has a step by step guide on adding an email however, if you need the server settings for your mail provider simply type into google your mail provider name and then server settings. For example if you have a gmail account you would search Gmail …

How to Use Mozilla Thunderbird Mail Client

April 26, 2019 — HelpCloud Resolution Mozilla Thunderbird is a completely free email application you can easily install, use and customize on your devices. In some ways, Thunderbird is like Microsoft Outlook, which is a personal information manager users can purchase as a part of Microsoft …

How to Switch Between the Standard and Basic Versions of Yahoo Mail

April 25, 2019 — HelpCloud Internal Solution There are 2 view options if you’re having issues with the page loading on Yahoo Mail. The Standard view will be the most current up to date setting with all the elements loading on the page such as animations and buttons. The Basic HTML view is a simpler …

Enable/Disable Automatic Email Forwarding in Old Yahoo Mail View

April 25, 2019 — HelpCloud Internal Solution Email forwarding is a rule that you can setup in your email account that allows you to re-send or forward any emails you receive from one email account to another email account. This can be setup to forward your emails to multiple addresses as well. You …