The Samsung Galaxy S9: The Most Common User Issues and How to Fix Them

A woman's hand holding a Samsung Galaxy S9

The Samsung Galaxy is worth all the praises it receives and more.

To keep it short, Samsung is known for its design, software and innovative camera technology. With an infinity screen, seamless button interaction and two speakers on either end of the device, the unmatched design of the S9 won’t leave you wanting more.

Google’s best minds developed the Android operating system, making it one of the most advanced pieces of software available. The camera options really make the Galaxy S9 stand apart from other devices. The camera can switch apertures, allowing you to take photos as at night as well as in the day.

So, it’s clear that the S9 is a great device, but it’s not quite perfect … Whether it’s the device itself or user error, there are some common problems S9 owners should learn how to overcome:


Regardless of your issue, it never hurts to see if it resolves with a reboot. Tap and hold the power button down until you see a button that says “restart.” Your phone will take about one minute to restart, at which point your error might be gone.

Another good way to keep your phone running with ease is to restart it once a week. To do this, find “Settings,” “Device Maintenance” and tap the icon made of three dots. Scroll until you see “Auto Restart” and input when you’d like the device to restart each week.

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Device Unlocking

The fingerprint placement on the Galaxy S9 is housed on the back of the phone, right under the camera stack. It’s easy to accidentally press the camera and smudge the lens when using the fingerprint device, which is a frustrating issue. If you keep accidentally touching your camera lens, you might want to use another intelligent feature to unlock your device, like iris scanning and/or facial recognition.

The S9 uses biometric information to keep the contents of your phone safe. Believe it or not, it’s almost impossible to replicate a human iris, and no two irises are alike, making iris scanning a top-notch security feature.

If you want to use iris scanning, tap “Settings,” “Lock screen and security” and “Iris Scanner.” You will likely be asked to then enter your PIN, password or pattern. Next, you will hold your phone up to the level of your eyes to set up iris scanning. Once established, you can use this feature to unlock your phone.

Facial recognition can also be used to unlock your device. Navigate to settings and find “Biometrics and security.” Under “Face Recognition,” you can set up the feature. The Android will then ask you a few questions, such as “Are you wearing classes right now?” After you answer the prompts, you’ll hold your phone about a foot away from your face to create your facial recognition.

Navigation Bar Customization

Samsung’s S9 does not have a physical home button or bottom navigation keys. Instead, the navigation bar displays on the bottom of the infinity screen. As its default, the navigation bar displays in black. This color creates a common problem for many users, as it can be difficult to see and use.

To make your navigation bar more accessible, open your “Settings.” Under “Display,” scroll down until you see “Navigation bar.” Once you tap “Navigation bar,” you can change the background color. You can also use the “Show and hide button” if you want to bar to be hidden when you’re using an application.

While you’re customizing, it can also be nice to play around with the button orientation. The three icons displayed stand for “home,” “recent keys” and “press sensitivity.” To alter your sensitivity, go to “Settings,” “Display,” “Navigation bar” and “Hard press Home button.”

Dragging the slider to the left or right will increase and decrease the sensitivity with which you need to press your phone to register your touch. Next, hit “Back” and go to “Button layout” if you want to change the orientation of your keys. The three icons normally display left to right as “Recents,” “Home,” and “Back.”

Slow Charging

The Galaxy S9 can charge from zero to 50 percent in about 25 minutes. However, it’s not uncommon for there to be an issue with wired and wireless charging. When you plug in the phone for the first time, you should see a “Fast charging” message display and an estimate for how long it will take until your phone is fully charged.

If you don’t see “fast charging,” you may want to unplug your phone or remove it from the charging device and then reconnect your phone to the charging source. If it’s still not working, try plugging your phone into another cable.

As your phone charges in its fast mode, you might notice it gets a little hot. Although the slight heating is normal and nothing to worry about, it bothers some phone owners. To change the charging settings, go to “Settings,” “Battery” and turn off “Fast Cable Charging.” Without this feature, it’ll take your phone about 30 more minutes to charge fully, but it shouldn’t heat up as it charges.

Battery Life

Some people think that their Android’s battery doesn’t last long enough. If you fall into this camp, you’ll be happy to know that your S9 comes with built-in energy saving options. From your “Settings,” go to “Device maintenance” and “Battery.” There’s a “Power saving mode,” where you can choose between MID and MAX.

For medium power saving, tap MID. For maximum energy savings, press MAX. After you pick the option that seems right for you, you can also save battery by doing things like decreasing your screen brightness or turning off your background network usage.

Long Lag Times

It’s not uncommon for your Android to slow down occasionally. When this happens, there’s a tried-and-true trick … Swipe down from the top of your device and tap the gear icon on the right-hand corner of the screen. Under “About phone,” find “Build number.”

If you tap “Build number” quickly a few times, “Developer options” should enable. Press back once and scroll down to “Developer options.” Under this menu, you can turn down the “Window animation scale,” “Animator duration scale” and “Transition animation scale” to decrease the time it takes for your phone to navigate between applications. Another quick way to improve your device’s operating speed is to download a “lighter launcher” application.

Bloatware can also slow down your device. Android wants you to have the best experience possible. To make this goal a reality, your phone comes preloaded with virtually everything you’ll need to make the most of your device.

Although this is a benefit, the truth is it can also take up unnecessary space on your hard drive. When you have a ton of features on your phone, it will slow down a considerable amount. So, going through your device and uninstalling or disabling apps you don’t use can make your phone operate much more quickly.

Bixby Remap

Bixby is an intelligent assistant made by Samsung. On your S9, you can communicate with Bixby in several ways. On the left upper-hand side of the S9, there’s a Bixby button. When you press this button down, you will be routed to your Bixby page.

Bixby stores your recent emails, up-to-date news and other helpful content. You can also press the button and hold it down if you want to use your voice to communicate with Bixby. For example, you could ask the virtual assistant, “What’s the weather like outside?”

A common issue with the Bixby button is pressing it on accident. To avoid this annoyance, you can simply turn the button off. Start by swiping to the left-most home screen on your Galaxy S9. Hit the settings icon, which looks like a gear. Then, you should be able to switch a toggle off to disable the Bixby button from automatically launching the menu when pressed.

After you follow the steps above, you’ll have turned off a short-press feature, which disables the Bixby menu. If you press and hold the Bixby button down, Bixby Voice will still launch. Many users like to keep this feature on to take advantage of all that Bixby offers. However, if you want to turn off Bixby Voice, you certainly may.

To disable the long-touch menu from launching, swipe to the left-most Galaxy home screen again. Under the three-dot menu, hit “Settings.” Scroll until you see “Bixby Voice,” and then turn the toggle to power the feature down.

Keep Software Updated

You can experience many phone issues when you don’t keep your device’s software updated. As Android comes up with new features, innovations, security measures and more, they roll out software updates. Updates often also address bugs and performance issues that decrease your battery life, alter your display settings and slow down your operating speed.

To keep your phone running smoothly, update it often. To update your device, it needs to be fully charged and connected to a WIFI source. Under “Settings,” tap “Software update” and “Check for updates.” Your phone will then automatically update and restart.

Common Issues, Simple Solutions

Everyone has problems with technology …

If you are having any kind of user difficulty with your Samsung Galaxy S9, consider reaching out to HelpCloud technicians for remote support to resolve the issue.

The best in remote support. Connect with us from the comfort of your own home and let us fix the issue.
Erik Fullmer

Director of Marketing

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Erik was raised in many places in a military family but has long since called Utah home. He spends free time in his garden, in the mountains with his dog, and skis…a lot. He is actively earning the necessary certifications and training to become a certified winter mountain guide.

Erik graduated from Utah Valley University in 2011 with a bachelor's degree in Behavioral Science and a minor in Spanish. Additionally, being raised by a German mother, he spent a part of his childhood and also the beginning of his professional career in Germany where he worked as a Digital Strategist for adesta, a locally owned business in Darmstadt. Speaking three languages has opened up the world to him and influences the breadth of topics covered in his articles. He has always held an affinity for the world wide web and its workings, development, history and future.

Being a key player in the development of, and Director of Marketing for HelpCloud, he takes the content displayed and utilized on HelpCloud extremely seriously.