Resolution’s Helix Wireless Security Panel

A warm living room with natural sunlight

What It Is, Why You Need One and How to Get the Most Out of It

There are seemingly countless reasons you should own a security system.

In addition to keeping unwanted guests from entering your home, the right system can also safeguard your residence from other damaging elements, like carbon monoxide, fire and water. To protect your loved ones and ensure your cherished belongs are preserved, think about adding a Helix to your smart home.

Helix puts you in touch with all of your smart devices so you can manage your home. With industry-leading wireless performance, it’s no wonder why smartphone and tablet users love this system. Whether you’re at home or away, you can use an internet-connected device to monitor and control your home.

In addition to staying safe, the Helix unlocks home comfort you might not think possible …

For example, you can use Helix to change the temperature on your smart thermostat from the comfort of your bed. You can schedule automatic lights to come on nightly when the sun goes down.

One feature users especially love is the ability to let friends or maintenance workers into a home when they’re away. With the help of automatic locks and/or a remote-controlled garage door and the Helix, it’s like you never need to leave home. When your company is safely inside or departing, you can use Helix again to secure your home.

With Helix’s 24-hour surveillance, high tech sensors and home management systems, you can take advantage of all that the security industry has to offer with one device. 


With a simple and predictable setup process, nearly every population, from senior citizens to minors, can install the device. When you look at the Helix’s box, you’ll see a quick overview of the four steps required to install your system.

Inside the box, there are several informational user pamphlets. There is a lot of useful information in the user guides, but the system is intuitive enough that you can likely set it up without the help of the included paperwork.

Under the included leaflets, you’ll find the Helix itself. The device is sleek and relatively small, so it easily fits in with your home decor. In fact, it’s so nondescript that a stranger might think the device is a router, not an alarm system, which is helpful in the event of a break-in. On the side of the router are two parts, one for power and the other for Ethernet.

In either side of the packaging are several important materials and parts. Ensure you completely unload the box before you dispose of the cardboard. On one side, you should find a six-foot Ethernet cable. On the other side of the box, you’ll find a small screw in a plastic bag as well as a desk mount for the device. Lastly, there is a power cord that’s essential for operation.

Plugging an ethernet cable into a router
Digital Trends

To open, use the white button that lies in the middle of the black side of the device. When you press firmly on the white oval, the device should unhinge with ease. Inside is a circuit board with three modules, a built-in siren and a backup battery. After you understand what’s in your unit, you can begin to install it into your home.

Before you start, it’s important to decide where it’s going to live. The Helix can be mounted on a wall, or it can sit on a flat surface. Although it’s configured to be used on a wall, some users find that it functions best and is most accessible when it’s mounted on its desktop bracket. Once you decide where your device is going to go, plug in its Ethernet cord.

Then, attach your device via Ethernet cord to your home’s router. To power on the device, attach the provided power cord into the slot next to the ethernet cable port, and then plug the power cord into an AC outlet. You will see a black tab with one hole on a side of the AC plug end. You can screw the provided bolt into this space to help your device stay connected to electricity and avoid unnecessary or accidental unplugging.

When you plug in for the first time, the device should sound a long, audible “beep.” Some LED lights will power on. The first five lights should blink, indicating a secure power connection, and the second through fourth lights should turn on.

Over the next minute, the rest of the lights should become solid green. If this doesn’t happen, you can reach out to HelpCloud for technical support. 

Modular Capabilities

One wonderful thing about Helix is how customizable it can be.

When you purchase a translator card in addition to the unit, you can take over the full range of wireless sensors that already exist in your house. Z-Wave cards are also available so you can manage your smart devices and take advantage of home automation features.

Another popular add-on product is a WIFI card. With an easy, tool-free installation, a WIFI card allows you to connect your panel to your home’s wireless network.

To add an expansion card, unplug your device from its power source and disconnect the backup battery. Then, add each card into its matching slot. As soon as alignment is reached, push the bottom posts and top posts into place. You can then close the cover. If the cards are installed properly, their LED lights will blink.

Getting Started

You must have an account before you start to use your system. To create an account, call (407) 965-1655 or visit this link. After you have an account, you can access it using a laptop, tablet or computer. After you log in, you’ll create a new “Customer/User” profile. After you have online access, you can enroll your sensors into the Helix system.

A tablet, router, and smartphone
Business Wire

On the portal, navigate to the “Panel Settings” option and hit the “Zones” tab. Select “Turn Sensor Enroll On” and then remove the batteries from the sensors you want to enroll. You will need to follow the specific steps outlined in a sensor’s manual to connect it properly. After adding the sensors, click “Turn Sensor Enroll Off.” You should then see a list of your sensors as well as their zones.

Another way to add a device is by clicking “Panel Settings” and “Zones.” Select “Turn Sensor Enroll On” followed by “Add by Serial Number.” You will add each device’s 8-character serial number into the form followed by “Add Zone.”


The Helix can be operated through your smartphone, tablet or online owner web portal. If you don’t always want to be digital, you can purchase the HeliPAD and/or PINpad to use in conjunction with your device.

A smart helipad
Resolution Products

The HeliPAD is a Bluetooth panel that can be used to control the Helix from up to 100 feet away. The home icon on the keyboard allows you to alarm your system to “stay” mode. When you hold the home button, an alarming message will be displayed, and you will enter your code to confirm that you want to enter the selected mode.

After your code is entered, the message center will display a graphic confirming it’s in the right mode. To exit your selection, you simply need to enter your code again. Before you leave your home, you’ll hit the icon of a person leaving his or her home on the bottom right of the pad.

The more you use your device, the more you may want to customize its features. To do this, tap the check icon on the HeliPAD. A menu will open on the display screen, giving you several categories to choose from. As you click through these features with the up and down keys, you can make your system operate as desired.

To pair this device, you need to press and hold the connector button on the Helix for about five seconds. After you press and hold this button, the LED alarm button will blink red. When the button is blinking, the Helix is looking for Bluetooth devices it can pair with.

As the light is going in and out, press and hold the menu button, which looks like three horizontal lines, on the HeliPAD. The window of the HeliPAD will then show an enroll message, and you want to press the check button at that point.

A secure and encrypted connection will be established between your unit and your keyboard fairly quickly. As soon as the connection is finalized, a confirmation notification will display on the HeliPAD. You will then end the pairing mode by pressing the enroll button on your Helix again.

Safety First

According to, there is one burglary every 13 seconds. Although there are several things you can do to protect your family from unwanted break-ins, one of the best investments is a security system. Thieves try to avoid homes where a security system are present.

In addition to protecting your home from burglars, a smart security system can safeguard your home from smoke, water and other destructive, natural elements.

All this being said, a security system only operates as well as it’s installed. To get the most out of your home alarm security system or learn about what system is right for you, reach out to HelpCloud.

Erik Fullmer

Director of Marketing

Photo of Erik Fullmer

Erik was raised in many places in a military family but has long since called Utah home. He spends free time in his garden, in the mountains with his dog, and skis…a lot. He is actively earning the necessary certifications and training to become a certified winter mountain guide.

Erik graduated from Utah Valley University in 2011 with a bachelor's degree in Behavioral Science and a minor in Spanish. Additionally, being raised by a German mother, he spent a part of his childhood and also the beginning of his professional career in Germany where he worked as a Digital Strategist for adesta, a locally owned business in Darmstadt. Speaking three languages has opened up the world to him and influences the breadth of topics covered in his articles. He has always held an affinity for the world wide web and its workings, development, history and future.

Being a key player in the development of, and Director of Marketing for HelpCloud, he takes the content displayed and utilized on HelpCloud extremely seriously.