Rebooting vs. Resetting Your Router: The Differences Between the Two and When to Use Each Option

Reboot and reset sound pretty similar, but they are technically quite different. If your WiFi is slow, your WiFi is not working, or you are having trouble connecting devices to the WiFi, then both of these methods can help. But it’s important to know when to reset or reboot your router.

5 of the Most Common Scanner Issues and How to Fix Them

To begin the troubleshooting process, look to see if your scanner is displaying an error code. If it’s not, check your computer’s error messages. Generally, the issue will display on the scanner. Your scanner will also likely provide you with step-by-step instructions on how you can move forward. If no error message is found, though, the common problems and solutions reviewed below will come in handy.

How to Use Mozilla Thunderbird Mail Client

Mozilla Thunderbird is a completely free email application you can easily install, use and customize on your devices. In some ways, Thunderbird is like Microsoft Outlook, which is a personal information manager users can purchase as a part of Microsoft Office. However, you might find Thunderbird a more helpful app because its customization options are much more plentiful.

Technician by-the-hour

The Best in Remote Support: Connect with any mobile or tablet device, computer or laptop, for tech troubleshooting and resolutions Background image: A HelpCloud Representative on the phone with a customer, sitting with computers in the background What is HelpCloud Technician by-the-hour? Remote support through your mobile or tablet device, computer or laptop. With HelpCloud’s… Read more →

The Samsung Galaxy S9: The Most Common User Issues and How to Fix Them

The Samsung Galaxy is worth all the praises it receives and more. To keep it short, Samsung is known for its design, software and innovative camera technology. With an infinity screen, seamless button interaction and two speakers on either end of the device, the unmatched design of the S9 won’t leave you wanting more. Google’s… Read more →

How (and When) to Block, Report, Unsubscribe and ‘Mark as Spam’ an Email in Gmail

In 1971, Ray Tomlinson sent the first email. Although people had been using computers to communicate before 1971, the medium of email had yet to be created. One year after the first email was sent, programs for emailing were created. Users could suddenly reply to email and carry out many other helpful actions, such as… Read more →