Many of you have provided basic technical support and troubleshooting for families and neighbors that aren’t as tech savvy, especially for those that did not grow up with the internet and computers. COVID-19 and social distancing has possibly severed the ability for you to be physically present to resolve their current tech issues. But tech issues aren’t going away (in fact they may be increasing as home-bound people are using tech more often while at home). So how does one resolve these issues? Over the phone can be painstaking and frustrating. Luckily, there are a few options to remotely connect with someone else to offer remote support and help them with their computer, issues on the internet, hardware issues, smartphone, and tablet issues.
The right to repair refers to both an idea as well as proposed legislation that allows a consumer to repair, modify, and improve the devices they have purchased and own rather than being forced into using the manufacturer’s limited approved repair services, parts and accessories.