How to Use Remote Connect to Provide Basic Remote Tech Support: Connect Remotely to Help Relatives and Neighbors

Many of you have provided basic technical support and troubleshooting for families and neighbors that aren’t as tech savvy, especially for those that did not grow up with the internet and computers. COVID-19 and social distancing has possibly severed the ability for you to be physically present to resolve their current tech issues. But tech issues aren’t going away (in fact they may be increasing as home-bound people are using tech more often while at home). So how does one resolve these issues? Over the phone can be painstaking and frustrating. Luckily, there are a few options to remotely connect with someone else to offer remote support and help them with their computer, issues on the internet, hardware issues, smartphone, and tablet issues.

How to Best Use Remote Tech Support During Self-Isolation or Quarantine

It makes sense that as people spend more time inside they use more technology. It’s the easiest way to minimize disruptions to our life. The consequence of increased technology use, though is tech issues increase tremendously, as well.

HelpCloud’s 2019 in Review

2019 is by far our best year here at HelpCloud. Well, it’s our only year, so that was an easy decision. This year we are so excited to have launched HelpCloud. The brainstorming and forming of HelpCloud started in August of 2018. Seven months later we officially launched the website and company on April 1, 2019. No, it was not an April Fool’s joke. But the day did bring us a lot of joy. We are thankful to have the name HelpCloud and know that it will help define our mission and carry us into the future.

Technician by-the-hour

The Best in Remote Support: Connect with any mobile or tablet device, computer or laptop, for tech troubleshooting and resolutions Background image: A HelpCloud Representative on the phone with a customer, sitting with computers in the background What is HelpCloud Technician by-the-hour? Remote support through your mobile or tablet device, computer or laptop. With HelpCloud’s… Read more →