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Charter.net (Spectrum) Email Login and Password Reset Help

Charter Communications (now branded as Spectrum) is one of the largest telephone and cable providers in the U.S. Charter.net provides a webmail service through its Spectrum Internet subscription packages. Subscribers can create up to seven email addresses with each Spectrum account.

New subscribers who have created a Spectrum username receive a free email address which is their Spectrum username followed by @spectrum.net. For example, if your username is john.doe, your email address will be john.doe@spectrum.net. Customers who signed up before the service rebranded can continue to access their account using their charter.net credentials and continue to use their @charter.net email address.

How to Login to your Charter.net or Spectrum.net Email Account


Charter.net sign-in home page

Access your Charter or Spectrum email using a web browser or mobile app.

To login go to the spectrum.net sign in page at https://www.spectrum.net/login/. Alternatively you can go to the Spectrum home page and click the Sign In link at the top of the screen.

If this is the first time you have logged-in or if you are a customer of a service that has recently been merged with Charter Communications you might see a form requesting your ZIP code so you can be directed to the correct login page for your particular service. If so, enter your ZIP code and press the Continue button.

Next you will see the Spectrum login page title “Enter Your Sign-In Info”.


Spectrum.net email login page

Enter your Spectrum username or email address. If you have not created a username yet then click the Create Username link and follow the on-screen instructions.

Type in your password.

You can tick the Remember Me box so your login details are recalled automatically next time you login. Do not use this option if you are using a computer that is accessible to the general public, for example, a computer in an Internet cafe or library.

Now click the Sign In button to login to your account. Once logged in you can access your email inbox, as well as watch TV online, pay your bills, etc.

Charter Spectrum Additional Email Addresses

As a subscriber to Spectrum Internet services you can create up to seven free email addresses. Your primary, or administrative, username and email address is used to manage your account and has full access to all account features. You can create additional usernames and email addresses for household members. These standard usernames have limited access but include a separate email inbox for each username.

If you haven’t set up your administrative Spectrum username yet, go to the Sign In page and click the Create Username link at the bottom of the page. Then follow the on-screen instructions.

Provided you have created your main Spectrum username, you can now add additional standard usernames each of which will have an associated email address and independent mailbox.

To add an additional standard user, follow these steps.

Sign in to Spectrum.net as usual.

Next select the My Account link at the top of the page.

Near the bottom of the page you will see a list of all existing username already associated with your account.

Select Add User

Now provide the requested details for the new user and agree to the Terms and Conditions.

Select Create Username

This will create your new standard username. Optionally you can upgrade a standard user to an administrative user.

All new standard usernames have parental controls applied that prevent access to adult content. If you need to change these settings go to My Account and modify the options in Settings.

How to Recover a Forgotten Charter or Spectrum Username or Password

If you have forgotten your username you can recover it by clicking, “Forgot Username or Password?”, just above the Sign In button on the login screen.

On the following screen choose from Get Username, Get Password, or both.

Click the Continue button.


Charter.net forgot username or password form

Next you’ll need to type in the email address you provided when you registered your account, or your phone number. Or you can provide your Charter or Spectrum account number and your last name. This is part of the verification process that ensures you are the legitimate owner of the account.

You may also see a CAPTCHA box that you will need to click to confirm you are a real person and not a robot.

Click the Continue button.


Spectrum account verification form

A six digit verification code will now be sent to you by email, text message or voice call, depending on which verification method you selected.

Enter the six digit code into the box provided on the web site.

If you are recovering your password you will be asked to provide a new password. Type in the new password and then type it again to confirm. Remember to use a strong password. See our Password Guide for help creating and remembering secure passwords.

Now you can go back to the main login screen and enter your new details to gain access to your email and other services.

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Erik Fullmer

Director of Marketing

Erik was raised in many places in a military family but has long since called Utah home. He spends free time in his garden, in the mountains with his dog, and skis…a lot. He is actively earning the necessary certifications and training to become a certified winter mountain guide.

Erik graduated from Utah Valley University in 2011 with a bachelor’s degree in Behavioral Science and a minor in Spanish. Additionally, being raised by a German mother, he spent a part of his childhood and also the beginning of his professional career in Germany where he worked as a Digital Strategist for adesta, a locally owned business in Darmstadt. Speaking three languages has opened up the world to him and influences the breadth of topics covered in his articles. He has always held an affinity for the world wide web and its workings, development, history and future.

Being a key player in the development of, and Director of Marketing for HelpCloud, he takes the content displayed and utilized on HelpCloud extremely seriously.

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