5 Big-Time Advantages of Having an On-Call Technician Visit Your Home

Something as simple as getting your oil changed seems like a total luxury. After all, with the right knowledge and equipment, you can change your car’s oil at home. Even though having someone else do your oil changes can be somewhat frivolous, many people still pay to have theirs done every year.

Furthermore, instead of dreading doing the task for months, it’s really wonderful to drop off your vehicle and have someone who’s trained to do the job complete the task for you. While they change your oil, you take care of other things on your to-do list or just take a moment to relax.

The aforementioned example can also be attributed to many other situations …

For example, when do you hire a handyman instead of fixing something yourself? Why should you hire a professional cleaning company when you already know how to clean? Do you really need a technical support team to help with your electronics?

Although the answers to the questions above might be different depending on the person, there’s one question that people should always answer in the same way; when it comes to your technology, you should absolutely have a membership with a technical support company that can dispatch on-call technicians to your home.

Here’s why:

1) Access to an Expert

Every household can benefit from robust technical expertise.

Whether you’re trying to age in place, provide technology for adults and teens under the same roof or are starting a new company out of your home, you should hire an expert outside consultant. Although this sounds expensive, hiring someone can actually save you effort, time and money in the long run.

Computer Repair and Laptop Computer Repair

The right at-home tech support team can help with smart devices and much more. When your smart devices require fixing or altering, you might not have the knowledge you need to solve your problems.

Sure, you can likely find this information on the internet, but how long will it take you to find the exact knowledge you need, retain it and then apply it to different technologies?

When it comes to smart home tech support, the learning curve is steep. Luckily, you can use an expert who’s already familiar with the technology, eliminating the problem quickly and effectively.

As you add new pieces of technology to your home, you won’t have to learn everything about them to take advantage of all they have to offer if you have an on-call technician. A tech company can use their cross-functional skills and background to help you understand your new technology without the headache that’s often associated with mastering new devices.

2) A Specialized Company Has Specialized Supplies

When your laptop, tablet or desktop is malfunctioning, what do you do?

You could spend countless hours trying to diagnose the problem and find potential solutions, but there’s always a chance you won’t get to the answer you need. You might also search for hours, only to find that you need a specialized piece of equipment to diagnose the problem, which is something you probably don’t have at home.

With the right support company, you can first have your device accessed remotely. If a fix is possible from afar, the technician can fix your computer without having to visit your home. Sometimes, diagnosing and troubleshooting an issue requires at-home tech support.

Everyone needs to work with a company who can solve problems remotely and dispatch technicians for issues that can’t be solved remotely; this is especially important if you’re trying to use your smart home to age in place.

Fixing your home’s tech requires so many different skills and devices. One way to think about restoring your tech is by comparing it to cleaning your house. Cleaning your home from top to bottom requires many different cleaners.

Your bathroom tile generally needs to be cleaned with one chemical and your mirrors and windows require a totally different product. Additionally, you’ll need big items, like vacuum cleaners, to make sure your house is in the best condition.

Purchasing and using these products is difficult and takes time and lots of money. Just as it’s hard to buy numerous cleaners, it’s hard to purchase multiple troubleshooting technologies.

Also, even though you might have a vacuum, a professional cleaning company will likely have a higher quality vacuum that’s more efficient. Similarly, even if you have some technology that can help you fix your devices, a professional company is likely to have better technology that will tackle the job in much less time.

3) Avoid Big Mistakes

Sometimes, attempting a repair by yourself doesn’t go well. There are instances where a failed repair can lead to bigger, more expensive issues than the original problem.

When you start to fix an issue that seems simple, there can be more to it than meets the eye. While you’re tackling one issue, a larger issue might be lurking below the surface.

Another common experience is that while you’re correcting one problem, another problem arises. Soon, the primary reason you were trying to fix your tech might be lost, and resolving the issue might become more complicated than it was in the first place.

As technology evolves, you will need more help with smart devices. Since the demands are only growing over time, it’s good receive at-home, consumer-based tech support before things get too complicated.

This way, your system will be updated and running smoothly around the clock. You will also have a strong working relationship with your technician, so you know you can trust him or her with all of your needs.

4) Address Safety Concerns

Many pieces of technology come with built-in protections. One instance of this is a firewall. A computer firewall helps prevent criminals from accessing your internet traffic. A good firewall protects all of your online activities, which can ultimately protect your identity, bank account details and other private information.

One of the best things you can do to keep your technology running smoothly is to ensure it’s free of malicious software. You can purchase a virus scan application to monitor your system and find threats, but when you locate them, what will you do next?

It’s hard to know if a virus actually caused any damage to your computer. Also, if it did, it’s challenging to know exactly how you should fix the damage and better protect yourself moving forward.

The right computer support company is proactive and can recognize malicious files before they have the chance to infect your computer and cause widespread issues. They can also help you backup your computer, phone and other devices, so you won’t lose any information if a reboot needs to be conducted.

If you try to address safety concerns alone, you might unknowingly disarm critical safety measures that would otherwise protect you. On top of this, many devices require patches, fixes and extra knowledge to ensure they operate in a protected manner.

To protect your technology, you must have an up-to-date knowledge of current security threats and how you can shield yourself from them. Since threats are always changing and evolving, keeping up with them requires hours of study and new safeguard implementation.

You likely live a complex life with many time restraints, making it hard for you to spend numerous days on the computer reading about the latest technology security threats. Support companies, on the other hand, have the expertise and means to stay updated on moment-to-moment threats around the clock.

5) A Bigger Picture

When all is said and done, unless you’re a computer expert already, a technical support company will probably do a better job than you. Even if you like to troubleshoot and fix things, there are going to be specific repair activities you probably won’t want to do. You also can’t be an expert at everything, so you will eventually run into an issue that’s over your head.

When you try to fix things yourself, you might find that you perseverate over your past work and wonder if you did everything correctly. Much like how a meal also tastes better when someone else makes it, it’s sometimes reassuring when you know an expert is managing your tech safely and professionally.

You can also even save money when you work with an on-call technician. Hiring a professional can seem expensive, but learning how to do everything yourself is often a lot more costly.

Lastly, whether you’re working or not, your schedule is likely packed. Either you work long hours, are taking care of a family or are just trying to enjoy retirement. Whatever your current life looks like, hiring a professional will help free up more time for the things you love and the stuff you do best.

One Great Investment

There are big-time advantages to having a membership with technical support company that can dispatch on-call technicians to your home.

A technician is an expert who has top-of-the-line supplies, a deep knowledge of the products they work with, an understanding they can pass along to you when needed, an eye for safety and much more.

Although hiring a computer repair company might seem like an unnecessary expense, it absolutely can pay off exponentially in the long-run.

Your Personal IT Team, Anytime, Anywhere!

24/7 Support

Explore Services

Get 24/7 Peace of Mind With Remote Tech support

We’ll help you with any question, concern or issue.

Get Specialist Assistance

About the author

Photo of Erik Fullmer

Erik Fullmer

Erik was raised in many places but has long since called Utah home. Rooted in mountains, he spends a lot of time with his dogs in the mountains and in the winter he skis… a lot.

Erik is actively earning the necessary certifications and training to become a certified AMGA Ski Guide.

With over a decade of content writing experience, Erik finds passion when writing for the tech and outdoor recreation industries.